Shipping Policy – DREAMWAVE INSPIRE SDN. BHD.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to DREAMWAVE INSPIRE SDN. BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to DREAMWAVE INSPIRE SDN. BHD., accessible from https://dreamwaveinspire.online/
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Coverage

We currently offer shipping only within Malaysia. At this time, we do not support international shipping. We aim to ensure our delivery process is reliable, efficient, and cost-free for our valued customers.

Shipping Fees

We are pleased to offer FREE SHIPPING for all orders across Peninsular Malaysia and East Malaysia (Sabah & Sarawak). No minimum order value is required to enjoy this benefit.

Delivery Timeframe

All orders will be processed and shipped out within 7 business days from the date the order is confirmed.

Once your order has been processed and dispatched, you will receive a tracking number via email.
Delivery times may vary slightly depending on your location and courier efficiency, especially during peak seasons or public holidays.

Order Processing Time

Orders placed during weekdays will be processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Please ensure that your shipping address and contact information are accurate to avoid any delivery delays.

Delivery Partners

We work with reputable domestic courier services to ensure that your snacks are delivered safely and on time. The courier may vary depending on your region.

Delivery Issues

In the unlikely event of a delivery issue:

If your package is delayed, lost, or damaged during transit, please contact our support team at dreamwave_inspire@outlook.com with your order number and relevant details.
If a delivery attempt fails due to incorrect address details provided by the customer, re-delivery may require additional coordination.

Failed Deliveries & Return to Sender

If a delivery attempt is unsuccessful and the package is returned to us, we will reach out to you to confirm your address. Re-shipping may take an additional 5–7 business days.

Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can use this information to track your parcel directly through the courier’s website.