DREAMWAVE INSPIRE SDN BHD [202401044642 (1590488-W)] provides free standard delivery within Malaysia only, with orders generally expected to arrive within seven days after successful payment verification and order confirmation; however, delivery times are estimates and may be affected by courier delays, public holidays, severe weather, high parcel volumes, remote delivery locations, incorrect customer information or other circumstances beyond our reasonable control.
- Shipping is available within Malaysia only.
- International shipping is not available.
- Standard shipping within Malaysia is free.
- Orders are generally delivered within 7 days.
- Overnight, same-day and guaranteed next-day delivery are not available.
- Orders will only be processed after payment has been successfully verified.
- Orders placed during weekends or public holidays may be processed on the next working day.
- Customers must provide a complete and accurate delivery address.
- We are not responsible for delays caused by incorrect or incomplete delivery information.
- Address changes cannot be guaranteed after an order has been processed or dispatched.
- Tracking information may be provided after dispatch, where available.
- Customers should inspect their parcels immediately upon delivery.
- The original packaging and shipping label should be retained until all products have been checked.
- Damaged, missing or incorrect products must be reported with photographs and an unboxing video.
- Lost-parcel requests are subject to courier investigation and internal verification.
- Orders may only be cancelled within 12 hours of purchase if they have not been processed or shipped.
For shipping assistance, please contact dreamwave_inspire@outlook.com.