At DREAMWAVE INSPIRE SDN BHD [202401044642 (1590488-W)], we carefully inspect and pack all biscuits, snacks, carbonated drinks, sports drinks and other food and beverage products before delivery; however, customers may submit a return, refund or exchange request if the Company delivered the wrong product, the item does not match the description or information advertised on our website, the product arrived damaged, defective, spoiled, expired or incomplete, or the delivery exceeded the period stated in our Shipping Policy, subject to the conditions and evidence requirements below.
- Requests must be submitted within 30 days from the date of delivery.
- Customers must provide a valid order number or proof of purchase.
- Clear photographs of the product and reported issue must be provided.
- A continuous unboxing video showing the unopened parcel, shipping label, packaging and products received is required.
- Products must remain unopened, unused and unconsumed.
- All original packaging, seals, labels, batch numbers and expiry-date information must be retained.
- Change-of-mind requests are not accepted.
- Products ordered incorrectly by the customer are not eligible.
- Opened, consumed or partially consumed products cannot be returned.
- Products damaged through improper handling or storage after delivery are not eligible.
- Returns sent without prior approval may not be accepted.
- All returned products are subject to inspection and verification.
- Approved refunds will be processed through the original payment method whenever possible.
- Approved exchanges are subject to product availability.
- Orders may only be cancelled within 12 hours of purchase, provided they have not been processed, packed or shipped.
- Once an order has been processed or dispatched, it cannot be cancelled.
For assistance, please contact dreamwave_inspire@outlook.com.